The hardest part of my job was having to reprimand associates for any wrong doings. I have gained several regulars that would specifically ask for my assistance during their shopping excursions. The list was carried into the next day.The most enjoyable part of the job was assisting the customers to the best of my ability. My typical day consisted of prioritizing a to do list to keep me on track but most times there were unforeseen events to prevent me from completing the list. I have gained a lot of management skills during my 19 years of service. I felt for customers who ordered glassware online as gifts only to find it delivered with no protection and shattered. Most were not ready.Īgents were told specifically NOT to talk to Managers (only to text them through chat) you were humiliated and belittled for not knowing.
You were placed on the floor after 4 days of training if you were ready or not. Management for call centers were horrible. BonTon is out of business now due to mis-management from top to bottom.Ĭustomers were treated poorly during so-called sales, online orders, returns, cheap products. Providing Customer service itself was very rewarding. It is an amazing company to work for and it is extremely sad that it is going under. No one is allowed to leave the store unhappy. It prides itself on being clean, well cultured and a great experience for every customer. They have daily morning meetings to keep all employees well informed with everything goin on within the company. They follow strict rules allowing appropriate lunch times and compensate breaks. There is always something to do and new to learn. The training is in depth and there is always room for advancement and change in the work place. Bonton cared about each and every customer and employee. The hardest part of the job was working Thanksgiving day, night and black Friday, along with Christmas Eve evening. I also identified two associates stealing funds from the terminals, which was a part of my job.
We all worked well together, kept each other informed, and assisted each other in regards to the schedule. I worked with 3 to 4 other associates, who covered on my days off. After my manager retired, I was predominantly in charge of the cash office. The hardest part was sometimes finding the errors committed by associates. Daily counted all monies taken in at all terminals (29), find any errors in accordance with count, balance the reports and send to district. Worked 19 hours or less per week, which was considered short hour employee. The development of transportation infrastructure can be a complex undertaking. Work schedule was very flexible.īon ton employee handbook,bon ton employee handbook.pdf document,pdf search for bon ton employee handbook. Liked the challenge of balancing all funds, finding errors and fixing them in order to balance all store funds.